Otion Policies

Cookie Policy

This Cookies Policy explains how Otion ("we," "us," or "our") uses cookies and similar technologies on our website, and related Services (collectively, the "Platform"). By accessing or using the Platform, you consent to the use of cookies in accordance with this Policy. This Policy is intended to complement our Privacy Policy and Terms & Conditions.

1. WHAT ARE COOKIES

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you access or use the Platform. They automatically collect information, measure and analyze how you use a website, which web pages and ads you click on. They store information about your usage and preferences, helping us:

1. Recognize your device on return visits.
2. Personalize your Service experience.
3. Improve the speed, functionality, and performance of our Services.

Cookies can remain on your device for different periods of time:

1. Session Cookies: These cookies exist only while your browser or app session is active and are automatically deleted when you close the browser or app. They cannot track your activity across other websites or apps. Session cookies are essential for functions such as login authentication, ride requests, and maintaining your active session.
2. Persistent Cookies: These cookies remain on your device even after you close your browser or app, but they are set to expire after a defined period (e.g., days, weeks, or months). They help the Website or App remember your preferences, ride history, and device information. Persistent cookies may also enable service providers to recognize your device when you return, improving personalized experiences and functionality.

2. WHY WE USE COOKIES

Like many websites, we use Cookies and similar technologies to:

1. Verify user identity and allow secure access to rider and driver accounts.
2. Remember ride preferences, past locations, and fare history.
3. Track and optimize ride availability, route selection, and estimated fares.
4. Monitor system performance, troubleshoot technical issues, and prevent fraud.
5. Deliver targeted promotions and personalized marketing relevant to your rides.
6. Generate insights to improve the matching of riders and drivers efficiently.

3. TYPES OF COOKIES WE USE FOR THE SERVICES

1. Essential Cookies
   1. Required for the operation of the Platform, such as:
      • Logging into your account.
      • Booking, tracking, and completing rides.
      • Processing payments securely.
   2. Without these cookies, core ride-hailing features may not function properly.
2. Performance and Analytics Cookies
   1. Help us understand how riders and drivers use the Platform.
   2. Collect information such as app crashes, route patterns, and service usage.
   3. Assist in improving app performance, ride matching algorithms, and operational efficiency.
3. Functional Cookies
   1. Store your preferences for convenience, including:
      • Preferred pickup and drop-off locations.
      • Payment methods and ride history.
      • Notifications and app language settings.
   2. Enhance the speed and ease of booking rides.
4. Advertising and Marketing Cookies
   1. Allow us to show personalized promotions, offers, and updates.
   2. Track the effectiveness of campaigns to improve user engagement.
   3. May be shared with third-party advertising partners, in compliance with applicable laws.
5. Third-Party Cookies
   1. Placed by partners such as payment gateways, analytics providers, or EV charging partners.
   2. Collect information about your interactions across the Platform and, in some cases, other websites or apps.
   3. We are not responsible for the practices of these third parties; their use of cookies is subject to their own policies.

4. AUTOMATICALLY COLLECTED DATA

In addition to personal information you provide, we may collect anonymous data automatically when you visit our website or use our Services, including:

1. Name of your Internet Service Provider (ISP) and IP address.
2. Date and time of your visit.
3. Web pages accessed during your visit.
4. Geographic location (occasionally).
5. Website address from which you linked to our website. This data helps us analyze usage patterns and enhance Service performance.

5. MANAGING AND CONTROLLING COOKIES

Most devices and browsers automatically accept cookies. You can manage, block, or delete cookies using your device or browser settings. Please note:

1. Disabling essential cookies may prevent booking rides, logging in, or using other critical features.
2. Restricting analytics or functional cookies may reduce personalization and affect app performance.
3. Advertising cookies can be disabled in your browser or via opt-out links in promotional emails, but this may reduce targeted offers.

For detailed instructions, consult your browser or device support documentation.

6. PRIVACY OPTIONS

Most web browsers and mobile devices accept cookies by default, but you can adjust your settings to decline them by consulting your browser or device support guides.

7. CONSENT MECHANISM

When you first access our Platform, you may be presented with a cookie consent banner or notice. By continuing to use the Platform or clicking "Accept," you consent to the use of cookies as described in this Policy. You may withdraw your consent at any time by changing your browser settings or opting out via the app settings. However, some Services may become partially unavailable if essential cookies are blocked.

8. UPDATES TO THIS POLICY

We may update this Cookies Policy from time to time to reflect changes in technology, law, or operational requirements. Please review this Policy regularly to stay informed of how we use cookies. Significant updates will be notified via:

1. Platform notifications.
2. Email to registered users.
3. Updated Policy posted on the Platform.

9. YOUR ACKNOWLEDGMENT

By using our Services, you acknowledge and agree that Otion may place cookies and use Tracking Technologies on your device as described in this Policy. Continued use of our Services constitutes acceptance of this Cookies Policy.

10. REFERENCE TO OTHER POLICIES

Except as expressly stated in this Cookies Policy, all other terms, definitions, obligations, and rights related to the use of our Services, including user data, privacy, and intellectual property, shall be governed by the Otion Terms & Conditions and Privacy Policy. By using our Services, you agree to comply with those documents in addition to this Cookies Policy.

11. CONTACT US

For questions or concerns regarding this Cookies Policy or how we use cookies, you may contact our Grievance Officer at:

Company: Rideverse Technologies Private Limited

Email: connect@otionrides.com

Payment Terms Policy

Date of Publication: 20/05/2025

This Payment Terms Policy ("Policy") governs the payment-related obligations of customers ("User/Customer/Rider") while availing ride services through the Platform. By booking a ride, the Customer agrees to comply with the terms set out below by the Rideverse Technologies Private Limited ("Company").

1. Ride Fare & Mode of Payment

1.1. The applicable estimated ride fare shall be displayed to the Customer at the time of booking or shall be calculated based on distance, duration, and other applicable parameters.

1.2. All ride fares shall be paid directly by the Customer to the Driver upon completion of the ride, using cash, UPI, or any other payment mode mutually agreed between the Customer and the Driver.

1.3. The Platform does not collect ride fares on behalf of Drivers and shall not be responsible for any disputes arising out of direct payments made to the Driver.

2. Cancellation Charges

2.1. A cancellation charge may be levied on the Customer in the event a ride is cancelled after booking, subject to the cancellation time and circumstances.

2.2. Cancellation charges may apply to the customer and driver as per cancellation policy.

2.3. The applicable cancellation charge, if any, shall be communicated to the Customer through the Platform.

3. Adjustment of Cancellation Charges

3.1. Cancellation charges shall not be collected in cash from the Customer.

3.2. Any applicable cancellation charge shall be adjusted against the fare of the Customer's next completed ride booked through the Platform.

3.3. The Customer authorizes the Platform to apply such adjustment automatically without requiring additional consent.

4. Waiting Charges

4.1. A free waiting period of 5 minutes is permitted at the pickup location.

4.2. Waiting charges of ₹1 per minute will be applicable if the Customer exceeds the free waiting period after the Driver has arrived at the pickup location.

4.3. Waiting charges, if applicable, shall form part of the final ride fare and shall be payable directly to the Driver.

5. Refunds & Coupon-Based Adjustments

5.1. Since ride fares are paid directly to the Driver, no cash or bank refunds shall be processed by the Platform.

5.2. In cases where a refund is deemed applicable by the Platform, the refund shall be issued in the form of a coupon.

5.3. The coupon code:

• Shall be redeemable only on the Platform
• May be used once within the validity period specified
• Shall be non-transferable and non-redeemable for cash

5.4. The Platform reserves the right to determine the value, validity, and conditions of such coupon codes.

6. Platform Rights

6.1. The Platform reserves the right to modify cancellation charges, waiting charges, and refund mechanisms at its sole discretion.

6.2. Any changes to this Policy shall be effective upon being updated on the Platform.

7. Dispute Resolution

7.1. In case of any payment-related dispute, the Customer is required to raise a complaint through the Platform's support system within the prescribed time.

7.2. The Company's decision regarding refunds, adjustments, or coupon issuance shall be final and binding.

Privacy Policy

Date of publication: 20/05/2025

Otion values privacy and appreciates the trust you place in us.

This "Privacy Policy" describes how Otion (hereinafter referred to as "we", "us" "our") collect, use, handle information obtained via our Website, App, and other offline sources relating to visitors, clients, or users (hereinafter referred to as "you", "your").

By visiting and/or using our website, you agree to this Privacy Policy. Terms not defined in this Privacy Policy are defined in our Terms and Conditions.

We firmly believe that you should always know what data we collect from you, what is the purpose for which such data is used, and how secure it is; so that you could make informed decisions about what you want to share with us.

Therefore, we want to be transparent about: (i) how and why we collect, store and use your data in the various capacities in which you interact with us; and (ii) the rights that you have to determine the contours of this interaction.

1. WHAT DATA WE MAY COLLECT

Based on whether you are a Visitor, Client or User, the type of data we collect and the purpose for which we use it will differ as mentioned hereinafter.

Contact Information

We might collect information including but not limited to your name, email address, mobile number, WhatsApp number, location, street, city, state, pin code, country, pickup-drop locations, vehicle details, IP address and other necessary details of you or your representative.

1. Demographic information: We may collect demographic information about you, services you like, services you intend to buy, services you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
2. Your Content: Information you provide through our Services, including your reviews, ratings, feedback, photographs, comments, ride preferences, pickup and drop-off details, trip history, payment details (excluding sensitive financial data handled by third-party payment processors), favorite locations, contact information of people you add for ride bookings or share ride details with, names and other details saved in your account profile, and any other information you choose to share while using our Services.
3. Other information:
   1. How you behave in the relevant product environment and use the features.
   2. How you behave on the Website, (what pages you land on, how much time you spend, etc.).
   3. What device you use to access the Website/App and its details (model, operating system, etc.).
   4. Cookies and Web Beacon data.
   5. If you submit an inquiry through the Website, we will ask for your Data from third parties who have your explicit consent to lawfully share that data.
   6. Phone call logs to record your call activities with Support (i.e. call time, duration, phone number of relevant Lead).
   7. Emails that you send to us for seeking any information or support.
   8. Your IP address and the browser you're using.
   9. Duration of time spent on our website, pages accessed or what website you visit when you leave us.
   10. We might also collect the type of mobile device you are using, location or the version of the operating system your computer or device is running.

2. HOW AND WHY, WE USE IT

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience.

1. To contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes or for better services.
2. To respond to your requests or questions: We might use your information to confirm your registration for a service. We collect Client/user data to help you register for and facilitate provision of our Services.
3. To improve our Services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences. Also to perform research, business and/or operational analysis, to generate internal reports about our user base, service usage patterns, analyze the accuracy, effectiveness and popularity of the Services, Internal purposes like auditing and data analysis for business development.
4. To look at website trends and Client interests: We may use your information to make our website and services better. We may combine information we get from you with information about you we get from third parties. We use visitor information to analyze and identify your behavior and enhance the interactions you have with the Website. We may also conduct anonymized usage behavior analysis at the aggregate level to determine how the features of a particular Service are being used.
5. We use information for security purposes: We may use information to protect Otion, our clients, or our website.
6. We use information for marketing purposes: We may use your information to share promotions, offers, or updates about our Services, including new features. These may include both our own offers and selected third-party offers that may be relevant to you. With your consent, we may also use your details to send newsletters or marketing emails. In addition, we may occasionally contact you with important updates or changes related to the Services you use.
7. To send you transactional communications: We might send you Email, WhatsApp, SMS or RCS about your account as permitted by law.

3. SHARING OF INFORMATION WITH THIRD PARTIES

1. Who performs Services on our behalf: We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
2. Our business partners: This includes a third party who provides or operates or support our service. Our partners use the information we give them as described in their privacy policies.
3. To comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or we might also share information when we are investigating potential fraud.
4. Other parties: Otion may share information with other parties, when necessary, to protect our Services, when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss.
5. Any successor to all or part of our business for example, if part of our business is sold, we may give our client list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

4. HOW WE COLLECT INFORMATION IN DIFFERENT WAYS

1. We collect information directly from you: We collect information directly from you when you register/subscribe for an account. We also collect information if you post a comment on our websites or ask us a question through phone or email.
2. We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies. We get information about you from third parties for example, if you use an integrated social media feature on our websites. The third-party social media website will give us certain information about you. This could include your name and email address.

5. WHERE WE STORE AND PROCESS PERSONAL DATA

The Personal data collected by us is processed and stored according to this Privacy Policy and the legal requirements of data protection wherever the data is located. To providing you with our services, Otion collaborates with third parties such as cloud hosting services, suppliers, and technology support located around the world. However, we take appropriate steps to ensure that your personal data is processed, secured, and transferred according to applicable laws. When we transfer personal information to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection.

6. RETENTION OF PERSONAL INFORMATION

We keep personal data only as long as necessary to provide and improve our services, to meet our legal and safety obligations, and to resolve disputes or prevent fraud. What this means in practice:

1. Trip and location data: Pickup/drop-off points, routes, timestamps, driver and rider IDs, fare details and trip history are retained for operational, safety, billing and dispute-resolution purposes.
2. Payment and billing records: Receipts, invoices and payment transaction logs are retained to comply with financial, tax and accounting obligations.
3. Safety and incident records: Complaints, investigation files, recorded communications (if any), and other safety-related material are retained as needed to investigate incidents, prevent abuse, and defend legal claims.
4. Account information and preferences: Profile data, saved locations and preferences are kept while your account is active and for a reasonable period after account closure to allow dispute handling and service recovery.
5. Support, logs and backups: Customer-support histories, system logs and technical backups may persist for a limited time for troubleshooting, security and business continuity reasons. Aggregated or de-identified data used for analytics may be kept indefinitely.

If you ask us to delete your personal data, we will comply except where retention is necessary to: (a) satisfy legal or regulatory requirements, (b) investigate or defend against fraud or legal claims, (c) complete active transactions, or (d) protect safety. In those cases we will retain only the minimum data required and will notify you if we cannot fully delete certain records and why.

7. USER-GENERATED CONTENT AND INTELLECTUAL PROPERTY

Any content you create or submit through the Otion App or Website—including reviews, ratings, comments, photos, or ride-related feedback—remains your intellectual property. By posting or sharing such content, you grant Otion a non-exclusive, royalty-free, worldwide license to use, display, reproduce, distribute, and share it as necessary to provide, improve, and promote our ride-hailing Services. This license allows us to operate, maintain, and enhance our platform while respecting your ownership rights.

8. USE OF SUBMITTED CONTENT FOR COMMERCIAL OR MARKETING PURPOSES

By submitting content through the Otion Website—including reviews, ratings, photos, feedback, or other materials—you grant Otion a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt such content for purposes related to providing, improving, promoting, or marketing our Services. This includes commercial or promotional use, without any obligation to compensate you.

9. RIGHT TO MODIFY OR REMOVE USER-SUBMITTED CONTENT

Otion reserves the right, at its sole discretion, to review, edit, remove, or refuse to display any user-submitted content if it:

1. Violates these Policies or Terms and Conditions,
2. Breaches applicable laws or regulations, or
3. Fails to meet community standards or safety requirements.

Such actions may be taken without prior notice to the user, and Otion is not responsible for any consequences arising from modification or removal of content.

10. USER RIGHTS TO ACCESS, DOWNLOAD, OR SHARE WEBSITE CONTENT

Users may view, download, or share content from the Otion Website for personal, non-commercial purposes only, provided that:

1. Proper attribution is given to Otion as the source,
2. Content is not modified in a misleading manner, and
3. Content is not used for commercial gain without prior written consent from Otion.

Any other use of website or app content without explicit permission is strictly prohibited.

11. TRACKING BY OUR ADVERTISEMENT PARTNERS

With your explicit consent, we may work with third-party advertising partners to display ads when you use our Website. These partners may collect non-identifying information about your visits to this and other websites — such as browsing behavior, pages viewed, and interaction patterns — to provide targeted advertisements and promotions relevant to our Services. Personal identifiers like your name, address, email, or phone number are not shared with these partners without your consent.

12. AGE RESTRICTIONS

Otion does not knowingly collect personal information from, or allow registration or use of our Services by, anyone under the age of 18 years. Our app, Website, and related content are not intended for children under 18. If we learn that a child under 18 has used our Services or provided personal information, we will promptly delete such information and restrict access.

13. THIRD PARTY TOOLS

1. We may use third-party tools, applications, and services ("Third-Party Tools") to improve the functionality of our Website and Mobile App, enhance user experience, and collect analytical data. These tools may include analytics providers, marketing platforms, advertising networks, and other external services.
2. We are not responsible for the practices, policies, or content of any third-party services. Your use of these tools is governed by the respective provider's terms and privacy policies, and we encourage you to review them to make informed decisions about your data.
3. By using our services, you consent to the use of Third-Party Tools as outlined in this privacy policy.

14. OPT-OUT FROM COMMUNICATIONS

1. We offer all users the option to opt out of receiving non-essential communications, including but not limited to promotional or marketing communications, via SMS, Email, WhatsApp, RCS or any other channel. If you wish to unsubscribe from our newsletters, alerts, or marketing communications, kindly contact us for the same.
2. Kindly note, even if you choose to opt out of non-essential communications, we will continue to send you essential transactional communications regarding your purchases and account activities.

15. BEACONS

Otion may use third-party technologies, such as beacons (or pixels), to collect information from your device and transmit it to our servers. Beacons can be embedded in online content, emails, or videos, allowing us to determine when you view specific content, the time and date of viewing, and the IP address of your device. This technology helps us analyze how our Services are used and deliver content and advertisements that are relevant to your interests and lifestyle.

16. SECURITY PRECAUTIONS

1. Otion takes the security of your personal and trip-related information very seriously. We implement robust measures to protect your data—including pickup and drop-off locations, trip history, payment details, and account information—from loss, misuse, or unauthorized access. Our safeguards combine physical, electronic, and procedural protections such as data encryption, firewalls, secure servers, and regular vulnerability assessments. Our security systems are continuously monitored and updated to address emerging threats.
2. Sensitive information, including your real-time location, is encrypted using industry-standard techniques like SSL, TLS, RSA, and AES.
3. Your password is your first line of defense for your Otion account. We recommend setting a strong, unique password, keeping it confidential, and signing out after each session.
4. While no digital system can be completely immune to risks, we actively minimize vulnerabilities by monitoring systems, upgrading security protocols, and following industry best practices. Protecting your privacy, trip data, and personal information is our top priority, and we are committed to always maintaining the highest level of security.

17. RIGHTS OF USER

As a user of Otion, you have certain rights regarding the personal and trip-related data we collect. You can contact us at any time to inquire about the information we hold about you or to request its removal from our systems. Depending on the circumstances, you may have the following rights:

1. Right to be Informed: You have the right to know what personal data we collect, why we collect it, and how it is used in connection with your ride-hailing activities.
2. Right of Access, Update, or Deletion: Where possible, you can access, update, or request deletion of your personal data and trip information through your account settings. If you cannot perform these actions yourself, contact us for assistance.
3. Right of Rectification: You can request correction of any inaccurate or incomplete personal or trip-related information.
4. Right to Object: You may object to the processing of your personal data, including certain marketing communications or data usage practices.
5. Right to Restrict Processing: You can request that we limit the processing of your personal or trip-related data under certain conditions.
6. Right to Data Portability: You have the right to receive a copy of your personal data and trip history in a structured, machine-readable, and commonly used format.
7. Right to Erasure (Right to be Forgotten): In certain cases, you may request deletion of your personal and trip data—for example, if it is no longer needed for the purpose it was collected, if you withdraw consent, or if the data was processed unlawfully.
8. Right to Not Be Subject to Automated Decision-Making: You have the right to not be subject to decisions based solely on automated processing, such as algorithmic trips or pricing decisions, without human review.
9. Right to Withdraw Consent: You may withdraw your consent to data collection or processing at any time, where applicable.

These rights ensure you have control over your personal and trip-related information while using Otion, helping us maintain transparency and trust in our Services.

18. GOVERNING LAW

If you choose to visit the website, any dispute over privacy is subject to this Policy and the website's Terms and Conditions. In addition to the foregoing, any disputes arising under this Policy shall be governed by the Laws of India with exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

19. ACKNOWLEDGMENT

1. By using the Otion Website, you agree and consent to the collection, use, transfer, storage, disclosure, and sharing of your personal and trip-related information as described in this Privacy Policy. This includes your consent to share information with our partners and service providers as outlined herein.
2. Your continued use of our Services constitutes acceptance of our practices regarding privacy and the handling of your personal data.
3. If you have any questions about how we manage user data, you may contact us at any time. If you do not agree with this Privacy Policy, please do not access or use our Services.
4. You may choose not to provide certain personal information, understanding that doing so may limit your ability to use some features of the Services.
5. If you share information about other individuals through our Services, you confirm that you have the authority to provide such information and to allow Otion to use it in accordance with this Privacy Policy.

20. COMPELLED DISCLOSURE

In addition to the purposes described in this Privacy Policy, Otion may disclose your personal and trip-related information if required to do so:

1. By Law or Legal Process: To comply with applicable laws or respond to legal processes, such as a court order, subpoena, or government request.
2. To Protect Safety: To protect the safety of our users, drivers, or the public, or in the context of national security, law enforcement, litigation, criminal investigation, or to prevent death or imminent bodily harm.
3. To Prevent Fraud or Misuse: To investigate potential fraud, abuse, or violations of our Acceptable Use Policy.
4. In Legal Proceedings: If disclosure is necessary in connection with legal proceedings involving Otion, its officers, employees, partners, or service providers.
5. To Protect Legal Rights: To establish, exercise, protect, defend, or enforce our legal rights or those of our partners and affiliates.

21. UPDATES TO THIS POLICY

Otion may update this Privacy Policy from time to time. If we make material changes, we will notify you either via email or through a notification in the Otion App, as required by law. An updated version of the Privacy Policy will also be posted on our website. We encourage you to review the Privacy Policy periodically to stay informed about how we collect, use, and protect your personal and trip-related information.

22. REDRESSAL OF GRIEVANCES

In accordance with the Information Technology Act, 2000 and the rules made thereunder, contact details of our Grievance Team are as follows:

Email: connect@otionrides.com

If you believe that any personal or trip-related information we hold about you is inaccurate or incomplete, please contact the Grievance Officer at the details above. We will review your request and promptly correct any information found to be incorrect.

23. QUESTIONS OR CONCERNS

For any questions regarding this Privacy Policy or other privacy-related concerns, you can also reach us at connect@otionrides.com

24. REFERENCE TO OTHER POLICIES

Except as expressly stated in this Privacy Policy, all other terms, definitions, obligations, and rights related to the use of our Services, including user data, privacy, and intellectual property, shall be governed by the Otion Terms & Conditions and Cookies Policy.

Referral Policy

Date of publication: 20/05/2025

The Referral Program is designed to reward existing users for promoting Rideverse Technologies Private Limited ("OTION"), the electric ride-hailing platform, by referring new customers while ensuring transparency, fairness, and regulatory compliance.

1. Definitions

• "Referrer" means an existing registered OTION user who shares a referral code/link.
• "Referee" means a new user who registers on OTION using a valid referral code.
• "Referral Reward" means the incentive issued in the form of coupons or wallet credits.

2. Eligibility

• The referral program is open to registered user of OTION.
• Referrals are valid only for first-time users who have never registered or completed a ride with OTION.
• Users must comply with OTION's Terms of Service, Cancellation Policy, and Payment Policy.

3. Referral Process

• Each eligible user receives a unique referral code.
• The referee must sign up using the referral code.
• A referral is considered successful only after:
  • Completion of the referee's first paid ride, and
  • No cancellation, dispute, or refund related to that ride.

4. Referral Rewards

• Referrer Reward: 10% discount on next ride upto Rs. 200.
• Referee Reward: 10% discount on their first ride upto Rs. 200.
• Rewards are credited after successful ride completion and system verification.

5. Usage of Referral Rewards

Referral rewards are issued only as coupon codes. Rewards:

• Are non-transferable
• Cannot be redeemed for cash or bank transfer
• Can be used only for rides booked on OTION
• Coupon validity: 7 days from the date of issue
• Only one coupon may be used per ride unless otherwise specified.

6. Limits & Caps

OTION reserves the right to revise referral limits at its sole discretion.

7. Cancellation, Refund & Adjustment

• If the referee's first ride is cancelled, refunded, or partially reversed, the referral reward shall not be issued.
• If a reward has already been credited and the ride is later invalidated, OTION reserves the right to:
  • Revoke the coupon/wallet credit, or
  • Adjust the amount in the user's next ride by applying coupon.

8. Fraud, Abuse & Misuse

The following activities are strictly prohibited:

• Self-referrals
• Creation of multiple or fake accounts
• Referral abuse through fraudulent rides or misuse of promotional benefits

OTION reserves the right to:

• Suspend or terminate referral benefits
• Block or deactivate accounts
• Recover referral rewards

without prior notice in case of misuse or suspicious activity.

9. Modification or Termination

• Rideverse Technologies Private Limited reserves the right to modify, suspend, or discontinue the OTION Referral Program at any time.
• Changes shall be effective upon being updated on the OTION app or website.

10. Dispute Resolution

• Referral-related disputes must be raised within 7 days of reward issuance.
• The decision of OTION shall be final and binding.

11. Legal & Regulatory Compliance

• This policy is governed by applicable Indian laws, including the Information Technology Act, 2000, and Consumer Protection laws.
• Referral rewards may be subject to tax implications, if applicable, as per prevailing regulations.